I am getting an error "Installer User Interface Mode Not Supported".
Hi abdul, I followed up on your question and it's recommended that you contact our technical support team for additional assistance with this issue.
Hi abdul wahab ameth, welcome to the Ciena Community! We've received your question and are currently looking into it.
About the installation from the OneControl Client to OS WIN-10, we need to specify what release server (OneContro.) you are trying to install
I attached step by step from 1.C Client 6.0 to Win-10
• Windows 10
Note: Windows 10. Ensure that the Tablet mode is turned off. You can
access the option by selecting Start > Settings > System > Tablet
mode. Verify that the selector is set to OFF.
1 Log on to the PC.
2 Start a web browser.
3 To access the OneControl server, type the following URL in the web browser
address bar, and then press Enter:
4 From the OneControl download web page, click on the OneControl Client link
for Version 6.0.0 for Windows or the Download link besides Windows.
5 Save the file on the PC.
6 where <server> is the server name or the IP address of the server
If you are Then go to
using a Windows 2012 Server or
Windows 10 machine
not using a Windows 2012 Server or
7 Locate the OneControlClientInstaller_6.0.0.exe file on the machine.
Note: If the installer has a patch, then the file name is
8 Right click on the installer and select Troubleshoot Compatibility.
The Program Compatibility Troubleshooter dialog box opens.
9 In the Program Compatibility Troubleshooter dialog box, click Try
10 Click Test the program.
The installer starts loading.
11 Do not close the Program Compatibility Troubleshooter dialog box. You will
need to access this dialog box again later in this procedure.
12 Go to step 14.
13 To start the installation of the OneControl client on the PC, double-click the
14 If the Open File - Security Warning dialog box opens with the following
message The publisher could not be verified. Are you sure that you want to
run this software?, click Run.
The OneControl Client dialog box opens.
15 Read the introduction and click Next.
16 Choose an install set.
If you select Then this installation
Typical install uses the default settings for the OneControl
installation. Click Next and go to step 21.
Custom install allows you to specify the installation directory and
to choose one or more shortcuts location. Click
Next and go to step 17.
17 Choose the install folder. If you do not want to install the software in the
default folder, click Choose to find and select the path. If you want to restore
the default installation directory, click Restore Default Folder.
18 Click Next.
19 Choose one or more shortcuts location by selecting the associated check
a. on the Desktop
b. on the Quick launch bar
Note: Windows 10 does not support the Quick launch bar.
c. in the Programs menu under Ciena\OneControl Client
Note: In Windows 10, the shortcuts are in the All apps menu under
20 Click Next.
21 Enter the IP address or hostname of a OneControl server for Release 6.0.
22 Click Next.
The OneControl Client Installer dialog box displays the Pre-Installation
23 Review the details in the Pre-Installation Summary. If you want to make
changes, click Previous. If you want to proceed with the installation, click
The system displays the progress of the installation.
25 Click Done.
The OneControl Client dialog box closes.
27 Return to the Program Compatibility Troubleshooter dialog box and click
28 Click Yes, save the settings for this program.
29 Click Close.
If you need help just post it, we can help you ASAP.
I am getting an error message like this during installation "An error was encountered during adobe air and one control client installation." I am using version 6.0.0.
abdul wahab ameth, I'm going to close this questions, but you're welcome to ask any follow up questions on it or post a new question.
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