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CN4200 Password reset/recovery help

Question asked by michael.nwr on Mar 21, 2018
Latest reply on Mar 28, 2018 by hausmus

I have a CN4200 chassis with a CN-ESOM-IP controller card that I need to reset the password to due to the password being unknown. I have tried holding down the reset button for more than 2 seconds which some google searches said to do to set this card to factory defaults but this doesn't seem to be working. Any advice on how I can reset the password on this controller card? doing a factory reset is fine because this unit will be used in a work lab. from what I understand the login defaults should be ipiadmin/ipiadmin123 is this correct?