hausmus

Quest #3: Open a technical support case

Discussion created by hausmus Employee on Mar 21, 2018
Latest reply on May 16, 2018 by hausmus

Quest #3: Open a technical support case

Practice opening a technical support case for an issue that is not service affecting. If you don't currently have a support case, begin the process of opening a support case and instead of submitting it, return here to share feedback on the fields, initial steps, and any additional observations you may have up until actually submitting the support case. If you do have a support case to submit, complete the process and share your feedback on the new experience below.  

 

Feedback prompts:

  1. How challenging/easy was it to initiate the process of opening a case? 
  2. How challenging/easy was it to open the case?
  3. Has the process improved from how you do it today and/or the past?
  4. Is the case listed under your open cases?
  5. Other feedback? (glitches, observations, suggestions, etc.)

 

 

Share your feedback completing this quest in the comments below to earn the Service Portal Quest #3 points (50). 

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