What are your best tips in managing and maintaining a network? What has work well for you and how did it help you achieve your goals?
Add your tips and advice below to pass it along and share it with the community.
The best advise for managing and maintaining a network is always, document all configurations with technical explanations, and keep an up to date network diagram. Provide as much detail as needed, such as G8032 parameters, SNMP information, IP addresses, Spanning tree info, etc.
Have a backup Administration that is kept in the loop.
Keep all your material in a safe and accessible location for easy access.
Best advice for managing a network: Keep it simple. Consider your lowest common denominator for those who will be troubleshooting your network. There are lots of great protocols, but many are very advanced. The more advanced you make your network the more difficult it will be to troubleshoot. The more difficult to troubleshoot the more you will be the one troubleshooting instead of building the network.
A network is like a rail and train system. It just needs to work. Keep it simple and it will.
Here are some best tips..
1. Routine Maintenance activities of NMS. NE and Applications
2. Backup and Restore NE data regularly, Network Health Check
3. Very good documentation..Need to ensure all configuration documents upto date, all tech docs available
4. Disaster recovery & very strong processes and procedures..For telecom I would suggest ETOM process model for Service Assurance, Service Delivery and Network maintenance
5. Regular network audits to identify network inconsistencies , in which network audit areas includes Inventory, Network configurations etc etc,
I would like to add some more "The Best tips for managing and maintaining network " :--
Let me divide into 3 categories : People , Technology and Process.
Today, let us talk about People : We should have very good team in place for network engineering and network operations. And very good coordination between engineering and operations team. Normally, as everyone knows engineering team design, plan , deploy and integrate network. And it is being handed over to operations team to run network & ensure that up & running without any issues.
Node Handover, Network Handover, Service/Circuit handover, Pop Handover, Data center handover documents / check list should be available with operations and ensure that nothing pending . And handover docs, technical docs to be available every time with easy access somewhere in shared drive / cloud with proper folder management. It's is very important to find where exactly docs located. Coming back to talking about people, very strong network operations team is very important to run operations / network smoothly with very good team work. Off course, Operations Head should able to lead by example and ensure good resource is being awarded for his best performance.
Regular training's all team members for refreshment and very organizational chart , timely provide changes to organizational structures , swap responsibilities within team members to ensure they r not bored with same routine work & give importance to all team members without any bias or discrimination ...etc etc and follow the best practices to retain the team members & ensure they dont switch to other companies ( off course, if we find good one it's time to leave )..
Showing career path to individuals by his team lead/ operations head..this will lead to productive work..
Frederick, Austin and ABDUL all commented documentation is key. Curious how are you storing this documentation? It still amazes me how many people store it in their email accounts and in their heads, though I think it is easy and often unintentional when that happens.
Kendal Ingraham great question. We were just discussing this last night. We keep our documentation in a SharePoint database system with clearly defined folders and levels.
One example is we have a folder titled "Vendors". In there we have a Ciena folder. In the Ciena folder we have subffolders titled "Software", "Technical Manuals", "Cheat sheets", ect.
Being from network operations & working in service provider , let me share best practice for documentation management.
I created one document with title " Folder Management in Internal Shared Drive and Online System " , mentioning purpose of folder management & benefits of effectively managing folders.This is being circulated to operations head , all team members for their input for feedback & signed off .
Below are the folders for Network Operations/ Network Engineering team :-
1. Back-Haul/Third Party Service Provider Management
2. Cable Station Management
3. Capacity Management
4. Data Center Management
5. DCN Management
8. Vendor Management
9. Report Management
10. NOC Management
11. Knowledge Management
12.Wet Plant / Submarine Management
All documents related to respective team, technical docs etc etc are being saved under above Main Folder . Then created sub folders etc etc like a tree...Hence able to manage efficiently all docs and we know what docs available in which location. Review this folder management frequently ( Ex. Ensure that latest release docs of Ciena 6500 available with us for reference )..
Retrieving data ...