We used to be able to do customer impersonation to see what our customers are seeing on the portal, how do we do that now? Also, there are customer specific information, how do we position them now?
Hi Everyone, I'd recommend opening an IT support ticket or emailing mycienaSupport@ciena.com for additional support on this topic.
Hi Ting Pui (Ivan) Lai, I'm going to share your question with the my.ciena.com team and have them contact you directly to help.
Any follow up here? Guidance on impersonation would be very helpful.
To impersonate a customer on the portal: From the Salesforce lightning home --> Type the company name into the search bar at the top of the page Click on the link with the company name Click on "Contacts" On the far right of the screen select the drop down menu under "Edit" Click the link for "Log into community as user"
Hi Dan - this does not work for me. Under Edit I do not see Log into Community as user
It must be a permission issue. Maybe your profile isn’t setup as a tech support user? Does it say anything under the Edit menu?
I get two items and the other one is “change owner”
Yes - I am not a technical support person. I am an SE. We used to have to impersonate users/accounts in order to see what they saw in the old portal.
I’m not sure who the admin is but you can try S. Coral. He should know who to ask if it isn’t him.
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