I would like create a RMA about a defective part but I dont know how to process it. Can you advise me please, thanks
Hi jabrane, I just realized that I never returned and share an update - I apologize. I've confirmed that the best next steps are for you to contact your Ciena account team for support and discuss having your my.ciena.com account updated to create RMAs. Again, I apologize for the delay in the update - I thought I responded already.
Let me know if there is anything else that I can do to help.
Hi jabrane, I'm going to look into your account access and then advise of best next steps. I'll provide an update soon. If you need immediate assistance, please contact our technical support team directly. You can find our support contact numbers by region at https://www.ciena.com/support.
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