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Shelf Processor Cold Reset

Question asked by bebasa on Oct 16, 2018
Latest reply on Oct 16, 2018 by rborges



I have a Ciena 6500 which has an EMOTR card and an SP-2 in its chassis. The devices shows a "backplane failed" alarm in Site Manager and I would like to restart the SP in order to clear the alarm. I was advised that the cold reset would result in management outage only, customer traffic would be forwarded without issue. Is that true?


I am new to Ciena and kind of unfamiliar of how the 6500 architecture handles such an event. Thank you in adance.