hausmus

Ciena Community is Two: Year in Review

Blog Post created by hausmus Employee on May 16, 2018

It's time to celebrate, the Ciena Community is two today!! We've accomplished a lot in these couple of years and it's impossible to highlight all of the moments we've had together, but we're going to try and show you those that standout this year.

 

Wish the community a Happy Birthday!

We wouldn't have a celebration without a giveaway!! Comment below to wish the Ciena Community a happy second birthday and be entered to win one of five community prizes ranging from reward points and community swag. 

 

Winners selected at random. Comment must be posted by 11:59 PM ET on Monday, May 28th. Winners will be announced on Wednesday, May 30th. 

 

 

First, the numbers

This past year, it is incredible that we've had more than 1,000,000 views of content and nearly 6,000 engagements. During the year, the community created 1,000 pieces of content, posted 2,500 comments and replies, liked 2,000 times, found content correct or helpful 600 times, and viewed answered questions 200,000 times. 

 

 

Second, overview of all that was new

Highlights of some of the new forums and programs introduced to the community this past year. 

 

Learning

 

A place where you can ask questions, share feedback and ideas, and collaborate with other students and Ciena instructors and SMEs.

 

Follow to join

Service Ideas

 

An exclusive place for Ciena customers, partners, and employees to share ideas that help you meet your organization or customer needs, make work easier, and create value.

 

Let's make great ideas happen  - together!

(Note: must have a profile on my.ciena.com to join)

Customer Portal User Group

 

A place for users of the new Ciena service portal, my.ciena.com, to complete quests and learn the portal, ask questions, and share feedback. 

 

Check it out  

I Love Acronyms

 

A series of discussions for members to explain the meeting of telecom one acronym at time. 

 

Test your acronym knowledge with us

This Week I Learned

 

A weekly thread to share lessons we've learned during the week. Posted at the end of the week in Learning by Casey or myself, it is one way to reflect on the week and work out loud.  

 

Get started and share what you've learned

52 Weeks of Learning

 

Our current challenge where twelve community members will win a one-year subscription to the Ciena Learning Develop Series.

 

Learn more  

Ciena Community ACE Program 

 

A new program that recognizes passionate Ciena Community members for their contributions to the community and for being an expert.

We'll be introducing our first ACE soon, so stay tuned.

 

Find more

 

As we look at the next year, what would you like to see new in the community? What would be the most valuable to you? 

 

 

Third, our most popular

A summary of most popular questions and threads throughout the community:

 

 

 

What content in the community has been most helpful to you or what have you found most valuable? Or, what are we missing and you'd like to see in the community? 

 

 

Last but not least, and most important, our members of the year

Without all of you, we wouldn't have the incredible community that we have here... THANK YOU! 

 

 

Did we miss someone that helped you and you'd like to give them a shout out? Give them a mention in the comments. 

 

 

This upcoming year, we have some big updates planned for the community and look forward to introducing you to our first Ciena Community ACEs. We hope to continue to evolve the community experience with you to further enable you to ask, share, develop, connect, learn and innovate. We appreciate everything you all bring to the community, and I look looking forward to getting know you all even more.

Outcomes