Ciena’s cloud-based SLA Portal enables service providers to dramatically improve end-customer satisfaction and retention by giving them transparent visualization of their service performance. Now end-customers can self-diagnose packet service health and verify SLA performance assurance. In addition, the portal is quick and simple to set-up and is a fully managed subscription service, with no need additional IT investment.
Through Ciena’s innovative approach, service providers can now offer end-customers secure access to a customer-branded portal delivering performance reporting in a customized dashboard format. The startup costs are low, and the solution is fully scalable to support the largest networks and customer bases. In addition, Ciena’s SLA Portal can be fully tailored to fit seamlessly into existing service provider portals.
Transfer the power of first-pass analysis and monitoring into end-customers' hands.
Learn more about SLA Portal, such as the service description and application architecture, in this data sheet. Have questions about SLA Portal? Ask your questions and get answers in Network Management and Planning.